At Wild Venus, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward return policy to assist you. Please review the following guidelines for returns:

Return Eligibility:

• Returns are accepted within 30 days from the date of purchase.

• The product must be in its original, unopened packaging to be eligible for return.

• Opened or used products cannot be returned due to safety and health regulations.

Return Process:

• To initiate a return, please contact our customer service team at wild_venus@outlook.com.

• Provide your order number, the product(s) you wish to return, and the reason for the return.

• Our customer service team will provide you with a return authorization and instructions on how to proceed.

Refund or Exchange:

• Once we receive the returned product and inspect it for compliance with our return policy, we will process your refund.

• Refunds will be issued to the original payment method used for the purchase.

• Shipping and handling charges are non-refundable.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order.

• We will provide instructions for returning the damaged or incorrect item and arranging for a replacement or refund.

Shipping:

Ships within 48 hour of purchase, via usps delivery within 1-5 business days.

Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

• We recommend using a trackable shipping method to ensure the safe return of your product.

Contact Us:

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at wild_venus@outlook.com.

Please note that our return policy is subject to change, and the most up-to-date information can always be found on our website. We appreciate your business and aim to provide a smooth and hassle-free return process.